Regular Full-time Positions

Boats on Mystic River

Assistant Manager of Community Sailing

Assistant Manager of Community Sailing at Mystic Seaport is a full-time position responsible for the planning and implementation of the Community Sailing program. The Assistant Manager of Community Sailing is the “public face” of the program and therefore must be engaging, dynamic, and be good at teaching both children and adults. Responsibilities include teaching classes for youth and adults in the spring, summer, and fall; hosting several regattas; hiring and mentoring seasonal sailing instructors; and winter maintenance and marketing of the program. The Community Sailing program teaches all ages beginner and intermediate classes using JY15 sailboats. Mystic Seaport is an accredited US Sailing Center by US Sailing and classes are taught by experienced sailors who have been certified by the US Sailing Association.

Responsibilities

  • Manage and prepare for Community Sailing  programs, including but not limited to: gathering supplies, communicating with other departments to arrange program related educational activities, communicating with parents
  • Prepare lesson plans and teach classes in the classroom and on the water, including safety, boat handling, sailing theory; as well as S.T.E.M (Science, Technology, Engineering, and Math) activities in case of inclement weather
  • Ensure safety at all times on docks and on the water
  • Ensure the on-the-water lessons are consistent with the wind conditions at the time
  • Notify students of any changes in class times, postponement due to weather conditions, and make-up dates
  • Maintain accurate records of attendance, injuries, and boat damage
  • Hire and manage up to three part-time sailing instructors, depending upon the season
  • Maintain, repair sailing equipment, and launches
  • Complete winter maintenance of boats, and coordinate with the Facilities and Watercraft Departments to maintain the docks and Youth Training Building
  • Complete office duties including but not limited to: filling out daily log, written communications with customers, filing, email, and telephone work
  • Help market the program
  • Provide excellent customer service
  • Build a professional repertoire through continuous growth and mastery of content
  • Contribute to the development of new programs and enhancement of existing programs
  • Help advance department and institutional goals, adhere to mission, and serve as ambassador for Mystic Seaport
  • Keep current with sailing certifications to ensure our program is up to date
  • Be flexible and maintain a positive attitude

Required Qualifications:

  • Hold a current US Sailing Level 1 Small Boat Instructor certification at a minimum
  • Hold current Red Cross and CPR certification
  • Have experience teaching sailing to children, youth, and families; have the ability to engage students in a dynamic and energetic manner
  • Demonstrate caring and respectful attitude towards children, youth, and families
  • Must have a passion for sailing and working with kids
  • Must have a positive, enthusiastic, and flexible attitude
  • Must possess strong problem-solving skills and an ability to adapt to changing program needs depending on weather, number of students, number of boats, etc.
  • Have excellent customer service and communication skills
  • Have the ability to get along with others; ability to use tact and diplomacy
  • Have the ability to perform assignments creatively, conscientiously, and accurately with high standards of quality and overall effectiveness
  • Possess and reflect a polished professional demeanor in a variety of situations
  • Have a willingness to work a highly flexible schedule corresponding to the needs of the Museum

Physical/Mental Requirements and Environmental Conditions:

  • Deliver programs in venues that can be cold, wet, hot, or dirty; work outside in all weather
  • Position requires sufficient eyesight, hearing, and physical stamina to fulfill successfully the requirements of the Community Sailing program
  • Weekend and holiday work assignments are required

To Apply: Please submit a Mystic Seaport, resume, and cover letter to human.resources@mysticseaport.org OR to Mystic Seaport PO Box 6000 Mystic, CT 06355 Attn: Human Resources. Deadline is 2/9/15. An EOE.

Director of Exhibits

This position is responsible for delivering an ongoing program of creative and innovative exhibits that attract diverse audiences, introduce new scholarship and content, and increase attendance. It is responsible for the administration of all activities relating to the quality and effectiveness of the Exhibits department in support of the Museum’s mission and strategic vision. Museum exhibits range from gallery exhibitions to external installations to the 19th-century village exhibit buildings. This position will support general Museum operations with effective and timely communication and open dialogue across departments for exhibit creation and special events such as previews and openings.

Essential Functions:

Communication and Teamwork

  • Shares the responsibility for improving the quality and effectiveness of exhibits and for ensuring that education and broad access is central to these exhibitions.
  • Coordinates the department’s activities and programs with other departments and conducts program evaluation as appropriate.
  • Directs exhibit design and production.
  • The department is charged with working closely with the curatorial staff to identify and create a robust changing exhibit schedule; maintain and update the long term exhibits; and fund raising.

Leadership

  • Provides creative leadership to the department staff encouraging cooperation and teamwork.
  • Participates actively in the management of the Museum with department directors and the Management Committee including the Strategic Plan and implementation.
  • Establishes and maintains professional relationships and memberships in professional associations to stay abreast of the latest trends in the Museum field.
  • Reviews and evaluates department staff.
  • Fosters an environment of open and direct communication and invites employee feedback to sustain excellent department performance.
  • Designs and implements “customized” training programs that address specific departmental and individual professional development needs.
  • Ensures that all department staff are reviewed annually, including performance feedback and work plan discussions.
  • Ensures the accuracy and currency of all human resources data and reviews the status (RFT/RPT, benefit eligibility, etc.) of all employees annually.
  • Shares institutional priorities and strategies with department in support of the mission statement and strategic plan.

Business Management

  • Prepares and manages annual department budget.
  • Directs and manages grant projects and related budgets as appropriate.
  • Conducts visitor surveys on a regular basis.
  • Manages travelling exhibitions, both lending and borrowing.
  • Exhibit schedule
    - Works with Marketing Department to establish annual sales goals and strategy.
    - Creates and delivers a dynamic, interdisciplinary series of exhibits.
  • Travelling exhibits
    - Develops and implements a plan to market and sell Mystic Seaport traveling exhibits.
    - Borrows travelling exhibits as appropriate to mission and vision, stays abreast of exhibition schedules and opportunities at other museums.
  • Events
    - Works with Advancement, Interpretation, and Membership Departments to plan and execute exhibit openings and related special events.
  • Fundraising
    - Works with Advancement Department to identify funding opportunities, write successful grant applications, and complete reports in a timely manner.
    - Works with Advancement Department to solicit support from individuals and private foundations.

Qualifications

  • BA/BS in American history, education, museum studies, or related field.
  • 5-10 years of experience in exhibit design and development is required.
  • Excellent communication and organizational skills are required.
  • Demonstrated success in a leadership position.
  • Demonstrated success in budgeting, staff management, and new program development.
  • Must be computer literate with strong Internet and word processing skills.
  • Willingness to work some weekends, holidays, and evenings.

Physical/Mental Requirements and Environmental Conditions

  • Works in a non-air-conditioned office environment with medium levels of noise and dust.
  • Offices located on the grounds of the Museum; must be able to access all exhibit and program areas.

To Apply: Please submit a Mystic Seaport application, resume, and cover letter to human.resources@mysticseaport.org or to Mystic Seaport PO Box 6000 Mystic, CT 06355 Attn: Human Resources.

Director of Visitor Services

Mystic Seaport is currently looking for a Director of Visitor Services. This position is responsible for the leadership, strategic direction, and administration of all activities relating to the quality and effectiveness of Visitor Services. This position will support general Museum operations with effective and timely communication and open dialog across departments for special events, on-grounds programming, and special projects. This sales-oriented position supervises a staff consisting of regular full, part-time, and seasonal staff. The Director is responsible for formulating and managing the annual budget. The Director must ensure a positive first impression through a culture of hospitality with excellent customer service and sound business practices.

Responsibilities

Administrative:

  • Serve as system administrator for Patron’s Edge ticketing system to ensure a smooth operation for all users
  • Implement admission policies and coordinate with appropriate departments on reporting and billing procedures
  • Responsible for all deposits, cash control, and money handling through the Visitor Reception Center
  • Responsible for timely generation and distribution of attendance and revenue reporting
  • Leads Operations Committee

Managerial:

  • Responsible for hiring, training, scheduling, and management for Visitor Services staff
  • Responsible that all staff members are fully trained on operating systems
  • Ensure that Visitor Services staff actively promote sales including membership, special events, and special programs
  • Updates Visitor Services Manual

Events:

  • Collaborate with Directors to evaluate and plan special events for the public and affinity groups
  • Partner with Communications Department and outside marketing firms to implement marketing and promotional plans

Customer Service:

  • Build a Best In Class Customer Service team; establish tools for improving customer service
  • Handle visitor compliments and complaints
  • Interact with other Museum Departments to obtain necessary information related to visitor programs and promotions

Qualifications:

  • College degree in History/Museum Studies or other related field preferred
  • 5+ years of experience in a supervisory and training capacity
  • Excellent communication skills; must be able to effectively communicate to all levels of management and visitors
  • Demonstrated success in budgeting, staff management, and new program development
  • Willingness to work some evenings, weekends, and holidays

To Apply: Please submit a Mystic Seaport application, resume, and cover letter to human.resources@mysticseaport.org OR to Mystic Seaport PO Box 6000 Mystic, CT 06355 Attn: Human Resources. An EOE.

Supervisor of Interpretation

Seeking a full-time, experienced Supervisor for the Interpretation Department. This position requires strong leadership and communication skills with a willingness to partner with other supervisors to oversee day-to-day activities of full-time, part-time, and seasonal interpreters. Demonstrated program development and implementation experience is expected as well as strong organizational and interpretative skills. BA/BS is required; an advanced degree in a related field is helpful. Knowledge of museum or non-profit management and sailing and maritime history is advantageous.

To apply: Please submit a Mystic Seaport application, resume, and cover letter to human.resources@mysticseaport.org OR to Mystic Seaport PO Box 6000 Mystic, CT 06355 Attn: Human Resources. Deadline is 2/2/15. An EOE.