Regular Full-time Positions
Director of Membership & Volunteer Services
Reporting to the Vice President for Advancement, the Director will be a dynamic, diplomatic, highly-organized, sociable professional who will lead its membership and volunteer services department. Strategic in approach, the Director of Membership and Volunteer Services oversees and aggressively works to market individual and corporate memberships and to promote volunteer engagement. Overseeing a core professional staff of six including two associate directors (membership and volunteer services) and additional seasonal employees, the successful candidate will demonstrate exemplary sales and marketing, communications, management and team-building skills.
The Director serves a vital role both within the Mystic Seaport community and externally as the key spokesperson for the membership and volunteer programs, currently at 16,000 members and more than 500 volunteers. They develop, implement and evaluate an annual membership campaign, this year with a goal of $1.5 million, structured for individuals and corporations/businesses. They also ensure the growth and development of a robust volunteer program. The Director engages regularly with members and volunteers to steward their involvement with the Museum, and manages relationships with Museum colleagues that interface with members and volunteers especially collaborating with the Visitors Services Department to ensure high level customer service for members at point of sale as well. An integral member of the Advancement team, this position is responsible for developing the strategies that will lead to successful membership and volunteer programs and strengthen relationships with these constituencies to deepen their engagement in the Museum’s overall Advancement efforts. Frequent interaction with Mystic Seaport’s internal and external Marketing Department is integral to the department’s success.
Key responsibilities include: developing membership campaign structure; ensuring high level renewal rate and new member acquisition; creating the membership marketing plan; overseeing direct mail collateral materials and on-line information and solicitation platforms; developing and implementing new member programs; evaluating membership tiers and benefits; monitoring budgets and evaluating revenue and member households against goals; applying data-driven analysis of results; and drafting correspondence, reports, newsletters and other written documentation.
Qualifications: Bachelor’s Degree; minimum of five years non-profit museum experience, including sales and marketing of memberships, or equivalent role; demonstrable strengths in information and budget management; solid understanding of technology that supports membership sales, excellent communications (written, verbal, and public speaking) and organizational skills; professional demeanor with strong interpersonal/management skills; and a high level of comfort working with the public, trustees, members and donors. Astute problem solving ability, attention to detail, and acuity to recognize and address day-to-day issues as they arise and long term challenges and opportunities are essential qualities. Successful candidate is goal oriented; flexible; cooperative; and supportive of colleagues in all areas of Museum operations and demonstrates a commitment to the Museum’s mission to ensure an enduring connection to America’s maritime experience and our public history model in museum program delivery. A working knowledge of Microsoft Word, Excel, and Blackbaud’s Raisers Edge/Patron Edge or comparable database software and Net Community preferred.
To apply: please submit a Mystic Seaport application, resume, and cover letter to firstname.lastname@example.org or to Mystic Seaport PO Box 6000 Mystic, CT 06355 Attn: Human Resources. An EOE.