Regular Full-time Positions

Boats on Mystic River

Director of Exhibits

This position is responsible for delivering an ongoing program of creative and innovative exhibits that attract diverse audiences, introduce new scholarship and content, and increase attendance. It is responsible for the administration of all activities relating to the quality and effectiveness of the Exhibits department in support of the Museum’s mission and strategic vision. Museum exhibits range from gallery exhibitions to external installations to the 19th-century village exhibit buildings. This position will support general Museum operations with effective and timely communication and open dialogue across departments for exhibit creation and special events such as previews and openings.

Essential Functions:

Communication and Teamwork

  • Shares the responsibility for improving the quality and effectiveness of exhibits and for ensuring that education and broad access is central to these exhibitions.
  • Coordinates the department’s activities and programs with other departments and conducts program evaluation as appropriate.
  • Directs exhibit design and production.
  • The department is charged with working closely with the curatorial staff to identify and create a robust changing exhibit schedule; maintain and update the long term exhibits; and fund raising.

Leadership

  • Provides creative leadership to the department staff encouraging cooperation and teamwork.
  • Participates actively in the management of the Museum with department directors and the Management Committee including the Strategic Plan and implementation.
  • Establishes and maintains professional relationships and memberships in professional associations to stay abreast of the latest trends in the Museum field.
  • Reviews and evaluates department staff.
  • Fosters an environment of open and direct communication and invites employee feedback to sustain excellent department performance.
  • Designs and implements “customized” training programs that address specific departmental and individual professional development needs.
  • Ensures that all department staff are reviewed annually, including performance feedback and work plan discussions.
  • Ensures the accuracy and currency of all human resources data and reviews the status (RFT/RPT, benefit eligibility, etc.) of all employees annually.
  • Shares institutional priorities and strategies with department in support of the mission statement and strategic plan.

Business Management

  • Prepares and manages annual department budget.
  • Directs and manages grant projects and related budgets as appropriate.
  • Conducts visitor surveys on a regular basis.
  • Manages travelling exhibitions, both lending and borrowing.
  • Exhibit schedule
    - Works with Marketing Department to establish annual sales goals and strategy.
    - Creates and delivers a dynamic, interdisciplinary series of exhibits.
  • Travelling exhibits
    - Develops and implements a plan to market and sell Mystic Seaport traveling exhibits.
    - Borrows travelling exhibits as appropriate to mission and vision, stays abreast of exhibition schedules and opportunities at other museums.
  • Events
    - Works with Advancement, Interpretation, and Membership Departments to plan and execute exhibit openings and related special events.
  • Fundraising
    - Works with Advancement Department to identify funding opportunities, write successful grant applications, and complete reports in a timely manner.
    - Works with Advancement Department to solicit support from individuals and private foundations.

Qualifications

  • BA/BS in American history, education, museum studies, or related field.
  • 5-10 years of experience in exhibit design and development is required.
  • Excellent communication and organizational skills are required.
  • Demonstrated success in a leadership position.
  • Demonstrated success in budgeting, staff management, and new program development.
  • Must be computer literate with strong Internet and word processing skills.
  • Willingness to work some weekends, holidays, and evenings.

Physical/Mental Requirements and Environmental Conditions

  • Works in a non-air-conditioned office environment with medium levels of noise and dust.
  • Offices located on the grounds of the Museum; must be able to access all exhibit and program areas.

To Apply: Please submit a Mystic Seaport application, resume, and cover letter to human.resources@mysticseaport.org or to Mystic Seaport PO Box 6000 Mystic, CT 06355 Attn: Human Resources. Application deadline is November 7. An EOE.

Director of Major and Planned Gifts

Mystic Seaport seeks a seasoned, dynamic Director of Major and Planned Giving, who possesses a proven track record of success soliciting and securing contributions from high net worth individuals, to lead its major and planned gift efforts. Reporting to the Vice President for Advancement, the ideal candidate will be responsible for managing a prospect pool of 100-150 annually and be adept at cultivating, soliciting, and stewarding donors with a gift capacity of $25,000 and above. Employing strong relationship-building skills and a donor-centric approach, the position will secure support for annual fund, endowment and capital needs, as well as a wide variety of Museum programs that may include exhibitions, education, shipyard, restoration, and collections. Deep experience in both major and planned giving is essential. Travel and working some nights and weekends required to fulfill this position.

The ideal candidate for this position will have the following qualifications: Minimum of 10 years in Advancement with increasing responsibility and success specifically in major gift fundraising and planned giving, ability to understand the needs and interests of leadership and major gift donors in order to develop long-lasting relationships on behalf of Mystic Seaport, excellent communicator in all formats, oral, written, public speaking, ability to time the pacing of and close gift solicitations successfully, familiarity with current planned giving vehicles and estate-planning trends and ability to provide basic knowledge and calculations in response to planned giving inquiries, demonstrated leadership and ability to successfully manage multi-functional areas, function in a team-oriented environment and work independently as required. Bachelor’s Degree required, Master’s Degree and/or Advanced Certification preferred, knowledge of Raiser’s Edge or similar relational database preferred.

To Apply: send cover letter, resume and Mystic Seaport application to: Mystic Seaport, P O Box 6000, Mystic, CT, 06355. An EOE.

Director of Visitor Services

This position is responsible for the leadership, strategic direction, and administration of all activities relating to the quality and effectiveness of the Visitor Services department, including admissions, event coordination and membership sales through a culture of hospitality, excellent customer service, and sound business practices. This position will support general Museum operations with effective and timely communication and open dialog across departments for special events, on-grounds programming and special projects.

Essential Functions:

Communication and Teamwork: Shares the responsibility for improving the quality and effectiveness of the visitor experience through the dissemination of clear, accurate, and consistent information and customer service across the Museum.

  • Coordinates the department’s activities and programs with other departments and conducts program evaluation as appropriate.
  • Serves as Operations Officer, managing Duty Officer roster and overseeing weekly Operations Committee meetings supported by department staff as assigned.

Leadership: Provides creative leadership to the department staff encouraging cooperation and teamwork. Participates actively in the management of the Museum with department Directors and the Management Committee, including the strategic plan and implementation department-specific initiatives. Establishes and maintains appropriate professional relationships and memberships in professional associations to stay abreast of the latest trends in the museum field. Reviews and evaluates department supervisory and line staff.

  • Foster an environment of open and direct communication and invite employee feedback to sustain excellent department performance
  • Design and implement “customized” training programs that address specific departmental and individual professional development needs.
  • Ensure that all department staff are reviewed annually, including performance feedback and work plan discussions
  • Ensure the accuracy and currency of all human resources data. Review the status (RFT, RPT, benefit eligibility, etc) of all employees annually,
  • Share institutional priorities and strategies with department in support of mission statement and strategic plan.

Business Management: Conducts and compiles visitor satisfaction surveys on a regular basis. Prepares and administers annual department budget with the Assistant Director. Directs and manages grant projects and related budgets as appropriate.

  • Admissions:
    - Work with the Marketing staff to establish annual sales goals and strategy
    - Create a dynamic, customer-service oriented selling environment
    - Work with IT to complete set up and problem solve the Blackbaud CRM system
    - Train staff on usage of CRM system
    - Responsible for accuracy and timeliness of reporting on selling metrics
    - Offer feedback on sales tactics and strategies
    - Monitor customer feedback
  • Membership Sales:
    - Coordinate with membership department to identify and achieve sales goals
    - Develop and implement a plan to market and sell memberships at the gate
    - Responsible for training gate staff to sell and record memberships in the Museum’s CRM system
    - Offer feedback and provide reporting metrics to membership and senior management
  • Events:
    - Work with department directors to evaluate and plan special events for the public and affinity groups
    - Present proposed slate to senior management
    - Work with the Marketing and Communications Department and external marketing firm to implement a marketing and promotion plan
    - Coordinate with Facilities, Interpretation, and other departments to execute events.

Qualifications:

  • B.A./B.S. in American history, education, museum studies or related field
  • 5-10 years’ experience required
  • Demonstrated success in budgeting, staff management, and new program development
  • Excellent communication and organizational skills required
  • Demonstrated success in a leadership position
  • Demonstrated competence in adult learning styles and staff development
  • Must be computer literate, with strong Internet and word processing skills
  • Willingness to work some weekends, holidays and evenings

Physical/mental Requirements and Environmental Conditions:

  • Works in a non-air-conditioned office environment with medium levels of noise and dust
  • Offices located on the grounds of the Museum; must be able to access all exhibit and program areas

To Apply: Please submit a Mystic Seaport application, resume, and cover letter to human.resources@mysticseaport.org or to Mystic Seaport PO Box 6000 Mystic, CT 06355 Attn: Human Resources. An EOE.